FAQs

PAYMENTS

HOW CAN I PAY FOR MY BAG(S)?

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

 IS YOUR SITE SAFE AND SECURE?

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message  and we’ll do our best to help!

WHERE DO I ENTER MY DISCOUNT CODE?

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

 

RETURNS

CAN I RETURN MY BAG?

Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us. Please note, that you must contact us within 14 days from the date your order was delivered.